Where most sites have complicated, legalese “terms and conditions”, we simply tell you what you may expect from us and what we expect from you. Please read all of this completely, as you are agreeing to it all when you use this site or make a purchase from us.
What you may expect from us:
- We treat you the way we would wish to be treated.
- We will do what we say we will do. If we can’t do what we say we will do, we will tell you up front, and will tell you what else we are going to do to make it right.
- We want you to be 100% satisfied. If you aren’t, we want to know about that so that we can make it right.
- Most orders are shipped within 10 business days of purchase. If something happens to delay your order, we will tell you about it right away and will give you an updated ETA.
- You will always be able to communicate with us via our Ask Any Question email form.
- We will not store your personal financial information on our systems, but will use secure, third-party payment processors. Currently we use PayPal and Square.
- We will not sell or share your personal information with anyone outside of our organization, unless we are required by law to do so.
What we expect from you:
- Treat us as you would wish to be treated.
- On rare occasions, we may request more information from you regarding your order. Respond to these requests rapidly, as your order is on-hold until you do.
- If you are not satisfied in any way, contact us immediately using the Ask Any Question form.
- Do your homework. Make sure you understand exactly what you are buying before you send us any money. Always use our Ask Any Question form to get answers about anything of which you are unsure.
- Understand that we use third-parties for both payment (and refund) processing as well as to produce our photographic prints, wearables, and gear. We have no control over those companies actions, although we will hold them accountable to take as good care of you as we would ourselves.
- Understand that our product takes time to be delivered. To keep our prices low, we keep very little inventory. In most cases we order the product for you once we receive your order, have it shipped to us, inspect it for perfection, and then ship it on to you. Most orders ship to you within 10 business days but sometimes it can take up to 21 business days. The days you wait will be rewarded in the quality and beauty of your purchase.
- Respect our Copyrights. For more info on how you may, and may not, use the images you purchase from us, please read Copyright: Simplified.
- Understand that, if all else fails, our sole liability to you is a full refund of any amounts you paid to us, including shipping costs.
- You agree that use of this website, and making purchases, constitutes an agreement between us and you to each of the above points. If you cannot agree to any of the above, reach out to us using the Ask Any Question form so that we may address your concerns. If you still cannot agree, please do not make any purchases or continue to use this website.